Privacy Policy

Effective Date: May 8, 2026  |  Last Updated: May 8, 2026

1. Introduction and Who We Are

Welcome to Pizzana. We are a food service business operating in the United States, committed to protecting your privacy and handling your personal information with transparency, integrity, and care. This Privacy Policy applies to all visitors, customers, and users who interact with our website located at pizzana-eat.click, as well as any related online ordering systems, mobile-optimized pages, or digital services we offer.

We understand that your personal data is important, and we take our obligations seriously under applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection statutes. Even if you are not a California resident, we extend best-practice privacy protections to all of our users across the United States.

By accessing or using our website or placing an order through our platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

Contact Information:

• Business Name: Pizzana
• Website: pizzana-eat.click
• Email: [email protected]

2. Information We Collect

We collect several types of information in connection with the operation of our food service platform and website. The categories of personal information we may collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for promotions, or contact us directly, we may collect:

• Full name
• Email address
• Phone number
• Billing address and delivery address
• Payment card information (processed securely through third-party payment processors; we do not store full card numbers)
• Account credentials (username and hashed password)
• Profile preferences and dietary restrictions you voluntarily provide

2.2 Order and Transaction Data

As a food service provider, we necessarily collect information about the transactions you complete through our platform, including:

• Order history, including items ordered, quantities, and customization preferences
• Date and time of purchases
• Order value and payment method type
• Special instructions or notes you attach to orders
• Delivery or pickup preferences
• Promo codes, discount usage, and loyalty reward activity

2.3 Usage and Behavioral Data

When you browse our website, we automatically collect certain technical and behavioral information, including:

• Pages visited and content viewed
• Links clicked and buttons interacted with
• Time spent on individual pages
• Search queries entered within our platform
• Referral URLs (the page that directed you to our website)
• Shopping cart activity and abandonment behavior

2.4 Device and Technical Information

We collect information about the device and technology used to access our website:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution
• Internet service provider
• Geographic location derived from IP address (city/region level)
• Session identifiers and cookie identifiers

2.5 Communications Data

If you contact us via email, contact forms, or any customer support channel, we may collect:

• The content of your messages and inquiries
• Your correspondence history with our team
• Feedback, reviews, and ratings you submit
• Survey responses, if you voluntarily participate

2.6 Information from Third Parties

We may also receive information about you from third-party sources, such as:

• Social media platforms if you connect or log in using a social account
• Analytics and advertising partners who share aggregated or pseudonymized insights
• Payment processors who confirm transaction status
• Delivery service partners who provide delivery status updates

3. How We Use Your Information

The personal information we collect is used for specific, legitimate business purposes. We do not sell your personal information to third parties for their own direct marketing purposes. Our use cases include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling food orders placed through our website
• Coordinating delivery or pickup logistics
• Sending order confirmations, receipts, and status updates
• Managing your account and account preferences
• Resolving disputes or issues related to your orders

3.2 Customer Service and Support

• Responding to your questions, complaints, and feedback
• Providing technical support and troubleshooting assistance
• Verifying your identity for account security purposes
• Communicating important service updates or changes

3.3 Marketing and Promotional Communications

• Sending you promotional offers, discounts, and newsletters (with your consent)
• Notifying you of new menu items, seasonal specials, or limited-time deals
• Personalizing marketing communications based on your order history and preferences
• Administering contests, sweepstakes, or loyalty reward programs

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send, or by contacting us at [email protected].

3.4 Analytics and Service Improvement

• Analyzing usage patterns to improve our website functionality and user experience
• Understanding customer ordering trends to inform our menu and business decisions
• Conducting internal research and quality assurance
• Measuring the effectiveness of our marketing campaigns
• Generating aggregated, anonymized reports for business intelligence purposes

3.5 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to valid legal processes, subpoenas, or government requests
• Enforcing our Terms of Service and other policies
• Detecting, preventing, and addressing fraud, security breaches, or abuse
• Protecting the rights, property, and safety of Pizzana, our customers, and others

4. How We Share Your Information

We respect your privacy and do not sell your personal information. However, we may share your data in the following circumstances:

4.1 Service Providers and Business Partners

We work with carefully selected third-party vendors and service providers who assist us in operating our business. These parties are contractually obligated to handle your data only as directed by us and in accordance with this Privacy Policy. These include:

• Payment processors – to securely handle payment card transactions
• Delivery and logistics partners – to fulfill delivery orders
• Email and SMS marketing platforms – to send promotional and transactional communications
• Website analytics providers (e.g., Google Analytics) – to analyze website traffic and user behavior
• Cloud hosting and IT infrastructure providers – to store and maintain our systems
• Customer support software providers – to manage support communications

4.2 Legal and Regulatory Disclosures

We may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect and defend the rights or property of Pizzana
• Investigate potential fraud or security violations
• Protect the personal safety of users of our services or the public

4.3 Business Transfers

In the event that Pizzana undergoes a merger, acquisition, restructuring, asset sale, or any similar corporate transaction, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website prior to your data being transferred and becoming subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when we have obtained your explicit consent to do so.

4.5 Aggregated or De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with partners, advertisers, or for public reporting purposes.

5. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytics data. By using our website, you consent to our use of cookies in accordance with this policy.

5.1 Types of Cookies We Use

5.2 Managing Your Cookie Preferences

You may control and manage cookie settings through your browser settings or our cookie consent tool. Most web browsers allow you to refuse cookies or delete existing cookies. Please note that disabling certain cookies may impact the functionality of our website and your ability to place orders.

For more detailed information about the specific cookies we use and how to manage them, please refer to our Cookie Policy available on our website at pizzana-eat.click.

5.3 Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. Due to the lack of a uniform standard for how DNT signals should be interpreted, our website does not currently respond to DNT signals. We continue to monitor developments in this area and will update our practices if a clear standard emerges.

6. Data Security

We take the security of your personal information seriously and implement a combination of administrative, technical, and physical safeguards designed to protect your data against unauthorized access, alteration, disclosure, or destruction.

6.1 Security Measures We Employ

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Secure Payment Processing: We use PCI-DSS compliant third-party payment processors and do not store full payment card numbers on our servers.
• Access Controls: Access to personal data is restricted to authorized personnel who need the information to perform their job functions.
• Password Hashing: User passwords are stored using strong, one-way cryptographic hashing algorithms.
• Regular Security Audits: We conduct periodic reviews of our security practices and systems.
• Employee Training: Our team receives regular training on data privacy and security best practices.

6.2 Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and, where required, relevant authorities, in accordance with applicable law. We will provide you with information about what data was affected, what we are doing to address the breach, and what steps you can take to protect yourself.

6.3 Your Responsibility

While we take extensive measures to protect your information, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. Please notify us immediately at [email protected] if you suspect unauthorized access to your account.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights for all users to the fullest extent permitted by law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

7.2 General Privacy Rights for All U.S. Users

Regardless of your state of residence, we extend the following rights to all users:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may update or correct inaccurate information by logging into your account or contacting us.
• Right to Deletion: You may request that we delete your account and associated personal data, subject to legal retention requirements.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a request to us using one of the following methods:

• Email: [email protected]
• Website: pizzana-eat.click (via our contact form)

We will verify your identity before processing your request to protect your privacy and security. We will respond to your request within 45 days of receipt. If we require additional time, we will inform you of the reason and the extended response period. There is no charge for making a request, unless your request is excessive, repetitive, or manifestly unfounded, in which case we may charge a reasonable fee or refuse to act on the request.

7.4 Authorized Agent Requests

California residents may designate an authorized agent to submit requests on their behalf. If you use an authorized agent, we may require written proof of the agent's authorization and will verify your identity directly with you before fulfilling the request.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Our general data retention guidelines are as follows:

When your personal information is no longer required for these purposes, we will securely delete or anonymize it. If complete deletion is not immediately possible (for example, because your data is stored in backup archives), we will securely store it and prevent further processing until deletion is possible.

9. Children's Privacy

Pizzana's services, including online food ordering, are designed for adults. We do not knowingly solicit, collect, or maintain personal information from individuals under the age of 18. Our website is not directed at children, and we do not market our services to minors.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your knowledge or consent, please contact us immediately at [email protected] and we will take prompt action to remove the information from our systems.

10. International Data Transfers

Pizzana is based in the United States, and our primary data processing operations occur within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country.

By using our website and services, you consent to the transfer of your information to the United States as described in this Privacy Policy. We take steps to ensure that any international data transfers are conducted in compliance with applicable law and that your information remains protected to the standard described in this policy.

We may use service providers that are located in or process data in countries outside of the United States. When this occurs, we take appropriate contractual and technical safeguards to ensure that your personal information is protected in accordance with this Privacy Policy and applicable law.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or services that are not operated by Pizzana. These links are provided for your convenience only. We have no control over the content, privacy practices, or policies of third-party sites and are not responsible for their privacy practices.

We strongly encourage you to review the privacy policy of every website you visit. The inclusion of a link on our website does not imply our endorsement of the linked site or its privacy practices. Any interaction you have with these third-party sites is governed by their own terms and privacy policies, not ours.

Third-party services that may be integrated into our website include, but are not limited to:

• Google Analytics (web analytics)
• Google Maps (location and delivery mapping services)
• Social media sharing widgets (Facebook, Instagram, etc.)
• Third-party payment gateways

12. California-Specific Disclosures

In addition to the rights described in Section 7, California residents are entitled to the following disclosures pursuant to the CCPA/CPRA and the California "Shine the Light" law (California Civil Code Section 1798.83):

12.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information from consumers:

• Identifiers (name, email address, IP address)
• Commercial information (purchase history, transaction data)
• Internet or other electronic network activity (browsing and search history on our site)
• Geolocation data (city/region level derived from IP)
• Inferences drawn from the above to create a profile of user preferences

12.2 "Do Not Sell or Share My Personal Information"

We do not sell your personal information for monetary consideration. However, some of our advertising and analytics activities may constitute "sharing" under the CPRA. California residents have the right to opt out of this sharing. To exercise this right, please contact us at [email protected].

12.3 Shine the Light Disclosure

California residents may request information about the categories of personal information (if any) we disclose to third parties for those third parties' own direct marketing purposes. To make such a request, please contact us using the details provided in Section 14.

13. Filing a Complaint with a Data Protection Authority

If you believe that we have not handled your personal information in accordance with applicable law, you have the right to file a complaint with the relevant data protection or consumer protection authority. For U.S.-based users, relevant authorities include:

We encourage you to contact us first using the details in Section 14 below, as we are committed to resolving privacy concerns directly and promptly. However, you are always free to file a complaint directly with the appropriate authority without first contacting us.

14. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out to us. We are committed to addressing your concerns in a timely and thorough manner.

When contacting us about privacy matters, please include your full name, the email address associated with your account (if applicable), a description of your inquiry or request, and your state of residence. This will help us process your request more efficiently.

We aim to respond to all privacy-related inquiries within 45 calendar days. For complex requests, we may require additional time and will notify you accordingly.

15. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website homepage or a prominent location on the site
• Send an email notification to registered users where required by law

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

If you do not agree with the changes, please discontinue use of our services and, if you have an account, contact us to request its deletion.

16. Legal Basis and Applicable Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States, including but not limited to:

• The Federal Trade Commission Act (FTC Act), 15 U.S.C. § 41 et seq., which prohibits unfair or deceptive practices in commerce
• The California Consumer Privacy Act (CCPA), California Civil Code §§ 1798.100–1798.199, as amended by the California Privacy Rights Act (CPRA)
• The Children's Online Privacy Protection Act (COPPA), 15 U.S.C. §§ 6501–6506
• The CAN-SPAM Act governing commercial email communications
• Other applicable federal and state privacy, consumer protection, and data security laws

Any disputes arising from this Privacy Policy or our data practices shall be resolved in accordance with applicable United States law.

This Privacy Policy was last reviewed and updated on May 8, 2026. © 2026 Pizzana. All rights reserved. | [email protected] | pizzana-eat.click