Terms of Service

Effective Date: May 8, 2026  |  Last Updated: May 8, 2026

1. Acceptance of Terms

Welcome to Pizzana ("Company," "we," "us," or "our"). These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," or "you") and Pizzana, governing your access to and use of our website located at pizzana-eat.click (the "Website"), as well as any related services, features, content, or applications offered by us (collectively, the "Services").

By visiting our Website, creating an account, placing an order, subscribing to any program, or otherwise interacting with our Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

If you are using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and all references to "you" shall refer to both you as an individual and such entity.

You must be at least eighteen (18) years of age to use our Services. By agreeing to these Terms, you represent and warrant that you are of legal age to form a binding contract in your state of residence and meet all eligibility requirements set forth herein.

2. Description of Services

Pizzana is a food service company operating in the United States. Through our Website at pizzana-eat.click, we offer the following services:

• Online Food Ordering: Customers may browse our menu and place orders for food items, including but not limited to pizzas, appetizers, beverages, desserts, and other food and drink items offered by Pizzana.
• Delivery Services: We offer food delivery to eligible delivery zones and locations. Delivery availability, estimated times, and applicable fees may vary based on your location and order details.
• Carryout / Pickup Services: Customers may place orders online and pick them up at designated Pizzana locations.
• Catering Services: We may offer catering services for events and gatherings, subject to availability and advance notice requirements.
• Loyalty and Rewards Programs: We may provide optional loyalty or rewards programs from time to time, subject to separate program-specific terms and conditions.
• Promotional Offers: We may offer coupons, discount codes, and promotional offers, each subject to specific terms, restrictions, and expiration dates.
• Customer Accounts: Users may register for a personal account to manage orders, save preferences, track order history, and access exclusive promotions.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without prior notice to you. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of any Service.

Menu items, prices, availability, and service offerings may change without prior notice. Seasonal or limited-time items are offered at our sole discretion and are subject to availability.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of our Services, you agree to the following obligations:

• Provide accurate, current, and complete information when registering an account, placing an order, or contacting us.
• Maintain the security and confidentiality of your account credentials, including your username and password.
• Promptly notify us of any unauthorized use of your account or any other breach of security at [email protected].
• Update your personal information as necessary to ensure it remains accurate and complete.
• Use our Services solely for lawful purposes and in accordance with these Terms.
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of our Services.
• Treat Pizzana employees, delivery personnel, and other customers with respect and courtesy at all times.

3.2 Prohibited Activities

You agree that you will not engage in any of the following prohibited activities in connection with your use of our Services:

• Using the Website or Services for any fraudulent, deceptive, or unlawful purpose.
• Placing fictitious, false, or fraudulent orders with no intention of payment or receipt.
• Using automated scripts, bots, scrapers, crawlers, or similar tools to access, collect data from, or interact with the Website without our prior written consent.
• Attempting to gain unauthorized access to any portion of the Website, other user accounts, servers, or any systems or networks connected to the Website.
• Uploading, transmitting, or distributing any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable.
• Infringing or violating any intellectual property rights, privacy rights, or other rights of Pizzana or any third party.
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity.
• Interfering with or disrupting the integrity or performance of the Website, its servers, or related systems.
• Using our Services in a manner that could damage, disable, overburden, or impair the Website.
• Misusing, abusing, or exploiting promotional offers, coupon codes, loyalty points, or any other benefits in a manner not intended by Pizzana.
• Reselling, redistributing, or commercially exploiting any aspect of our Services without our express written authorization.
• Violating any applicable food safety, health, or consumer protection laws or regulations in connection with your interactions with our Services.

Pizzana reserves the right to investigate any suspected violations of these Terms and to take appropriate legal action, including without limitation, reporting to law enforcement authorities, refusing service, suspending or terminating your account, and seeking civil remedies.

4. Account Registration and Security

To access certain features of our Services, you may be required to register for an account. When registering, you agree to provide accurate and truthful information and to keep such information updated. You are responsible for all activities that occur under your account, whether or not you authorized such activity.

You agree not to share your account credentials with any third party and to take reasonable steps to protect your account from unauthorized access. Pizzana will not be held liable for any losses arising from unauthorized use of your account resulting from your failure to safeguard your login credentials.

We reserve the right to terminate or suspend any account at our sole discretion, including but not limited to accounts we believe may be used for fraudulent or prohibited purposes, or accounts that have been inactive for an extended period.

5. Ordering, Pricing, and Payment Terms

5.1 Placing Orders

When you place an order through our Website, you are making an offer to purchase the items specified in your order at the prices listed. All orders are subject to acceptance and confirmation by Pizzana. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing, or suspected fraudulent activity.

5.2 Pricing

All prices listed on our Website are in United States Dollars (USD) and are subject to applicable sales tax, delivery fees, and service charges as required by federal, state, or local law. Prices may change without prior notice. In the event of a pricing error, we reserve the right to cancel orders placed at the incorrect price and notify you promptly.

5.3 Payment

We accept payment via major credit cards, debit cards, and other payment methods as indicated on our Website at the time of checkout. By providing your payment information, you represent that you are authorized to use the payment method and authorize Pizzana to charge the applicable amount for your order, including taxes and fees.

All payment transactions are processed through secure, third-party payment processors. Pizzana does not store your complete payment card information on our servers. Your payment information is subject to the terms and privacy policies of the applicable payment processor.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. If there is an issue with your order, including incorrect items, quality concerns, or missing items, please contact us immediately at [email protected]. We will evaluate complaints on a case-by-case basis and may offer a refund, credit, or replacement at our sole discretion. We reserve the right to request photographic or other evidence of any reported issue.

6. Intellectual Property Rights

All content, materials, and features available on or through our Website — including but not limited to text, graphics, logos, icons, images, audio clips, photographs, video clips, digital downloads, data compilations, software, and the overall design and appearance of the Website (collectively, "Content") — are the exclusive property of Pizzana or its licensors and are protected under United States and international copyright, trademark, trade dress, patent, and other intellectual property laws.

The Pizzana name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Pizzana or its affiliates or licensors. You may not use such marks without the prior written permission of Pizzana. All other names, logos, product and service names, designs, and slogans on the Website are the trademarks of their respective owners.

Subject to your compliance with these Terms, Pizzana grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website solely for your personal, non-commercial use to browse menu items, place orders, and use the Services as intended. This license does not include any right to:

• Reproduce, distribute, publicly display, or publicly perform any Content;
• Modify or create derivative works based upon the Content;
• Use data mining, robots, or similar data gathering and extraction tools;
• Download any Content except as expressly permitted by us in writing; or
• Use the Website or Content for any commercial purpose or for any public display.

Any unauthorized use of our Content terminates the permission or license granted by Pizzana. We reserve all rights not expressly granted in these Terms.

If you submit, upload, or post any content, feedback, suggestions, reviews, or other materials to us or through the Website ("User Content"), you grant Pizzana a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, sublicensable license to use, copy, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media, for any purpose, without compensation to you.

7. Food Allergen and Dietary Information

Pizzana makes reasonable efforts to provide accurate allergen and dietary information on our Website. However, our food products are prepared in kitchen environments where allergens are present, and cross-contamination may occur. We cannot guarantee that any menu item is completely free of any particular allergen.

Customers with food allergies, dietary restrictions, or specific health concerns are strongly encouraged to contact us directly at [email protected] prior to placing an order to discuss their needs. Pizzana assumes no liability for adverse reactions resulting from allergen exposure or dietary ingredient interactions unless caused by our gross negligence.

8. Disclaimers

8.1 As-Is Basis

Pizzana expressly disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that:

• The Website or Services will be uninterrupted, error-free, or free of viruses or other harmful components;
• The results obtained from use of the Website or Services will be accurate or reliable;
• Any errors in the Website will be corrected; or
• The Website will meet your specific requirements or expectations.

Some states do not allow the disclaimer of implied warranties, so the above disclaimers may not apply to you to the extent prohibited by applicable state law.

8.2 Third-Party Links and Services

Our Website may contain links to third-party websites or services. These links are provided solely for your convenience and do not constitute an endorsement by Pizzana of the content, products, services, or practices of such third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms and privacy policies of any third-party website you visit.

9. Limitation of Liability

In no event shall Pizzana's total cumulative liability to you for all claims arising out of or relating to these Terms or your use of the Services exceed the greater of: (a) the total amount paid by you to Pizzana in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred dollars ($100.00 USD).

The limitations of liability set forth in this Section shall apply regardless of the form of action, whether based on contract, tort (including negligence), strict liability, or otherwise, even if Pizzana has been advised of the possibility of such damages, and notwithstanding the failure of the essential purpose of any limited remedy.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you to the extent prohibited by applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Pizzana, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, licensors, service providers, and successors (collectively, "Indemnified Parties") from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use of or access to the Website or Services;
• Your violation of these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or publicity rights;
• Any User Content you submit, post, transmit, or otherwise make available through the Website;
• Your fraudulent, negligent, or intentional misconduct; or
• Any dispute between you and any third party in connection with your use of our Services.

Pizzana reserves the right, at your expense, to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with Pizzana in asserting any available defenses. You shall not settle any matter without the prior written consent of Pizzana.

11. Governing Law and Jurisdiction

These Terms and any disputes arising out of or related to these Terms, your use of the Website, or the Services shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws of the state in which Pizzana's principal place of business is located, without giving effect to any principles of conflicts of law.

To the extent that any dispute is not subject to arbitration as set forth in Section 12 below, you agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in the United States and waive any objection to the laying of venue of any such proceeding.

Our Services and these Terms are also subject to applicable provisions of the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in or affecting commerce. If you are a resident of the State of California, you may also have additional rights and protections under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as described in our Privacy Policy.

12. Dispute Resolution and Arbitration

12.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first attempt to resolve any dispute, claim, or controversy informally by contacting Pizzana at [email protected] and providing a written description of the dispute, your name, and your contact information. We will attempt to resolve the dispute within thirty (30) days of receiving your notice. If the dispute is not resolved within this period, either party may proceed to formal dispute resolution as described below.

12.2 Binding Arbitration

Except as otherwise provided herein, if any dispute cannot be resolved informally, you and Pizzana agree to resolve any dispute, claim, controversy, or cause of action arising out of or relating to these Terms or your use of the Services exclusively through binding individual arbitration, rather than in court. This agreement to arbitrate is intended to be broadly interpreted and shall include claims based on contract, tort, statute, fraud, misrepresentation, or any other legal theory.

The arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

12.3 Class Action Waiver

12.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction in the United States to prevent actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or confidential information. Nothing in this Section shall prevent either party from pursuing claims in small claims court for disputes within such court's jurisdiction.

13. Term and Termination

These Terms shall remain in full force and effect for as long as you use or access our Website or Services. We may, in our sole discretion, terminate or suspend your access to all or any part of the Website or Services, with or without notice and for any reason, including but not limited to:

• Your violation of these Terms or our Privacy Policy;
• Your engagement in conduct that we determine, in our sole judgment, to be harmful to other users, third parties, or the interests of Pizzana;
• Your failure to pay any amounts owed to Pizzana;
• Your engagement in fraudulent, abusive, or otherwise illegal activities; or
• Our decision to discontinue any portion or all of our Services.

Upon termination, your right to use the Services will immediately cease. You may also terminate your account at any time by contacting us at [email protected]. Termination of your account will not relieve you of any obligations accrued prior to termination.

Sections relating to Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Governing Law, Dispute Resolution, and any other provisions that by their nature should survive termination shall survive any termination or expiration of these Terms.

14. Changes to Terms

Pizzana reserves the right to modify, update, or revise these Terms at any time in its sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. In some cases, we may provide additional notice of material changes, such as by sending an email to the address associated with your account or by posting a prominent notice on our Website.

Your continued use of the Website or Services following the posting of revised Terms constitutes your acceptance of such changes. If you do not agree to the revised Terms, you must stop using the Website and Services immediately. We encourage you to review these Terms periodically to stay informed of your rights and obligations.

15. Severability

If any provision of these Terms is held by a court of competent jurisdiction or an arbitrator to be invalid, illegal, or unenforceable for any reason, such provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it shall be severed from these Terms, and the remaining provisions of these Terms shall continue in full force and effect. The invalidity, illegality, or unenforceability of any provision shall not affect the validity or enforceability of any other provision.

In the event that a court or arbitrator determines that any limitation or exclusion of liability set forth in these Terms is unenforceable, the applicable limitation or exclusion shall be modified to the maximum extent permitted by applicable law.

16. Entire Agreement and Waiver

These Terms, together with our Privacy Policy and any other legal notices published by Pizzana on the Website, constitute the entire agreement between you and Pizzana concerning your use of the Website and Services and supersede all prior and contemporaneous agreements, representations, warranties, and understandings with respect to the same subject matter.

The failure of Pizzana to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver by Pizzana of any breach or default shall be deemed a waiver of any subsequent breach or default, and shall not affect the other terms of these Terms.

17. Electronic Communications

By using our Website or Services, you consent to receive electronic communications from Pizzana, including order confirmations, receipts, promotional emails, and other operational communications. These electronic communications satisfy any legal requirement that communications be in writing. You may opt out of promotional email communications at any time by following the unsubscribe instructions contained in such emails or by contacting us at [email protected]. Please note that you may not opt out of receiving transactional or service-related communications from us.

18. Force Majeure

Pizzana shall not be liable for any failure or delay in performance of its obligations under these Terms where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, fire, flood, war, terrorism, riots, civil unrest, government actions, labor disputes, supply chain disruptions, power outages, or failures of third-party service providers. In such events, Pizzana's obligations shall be suspended for the duration of the force majeure event, and Pizzana shall make reasonable efforts to resume normal operations as soon as practicable.

19. Accessibility

Pizzana is committed to ensuring that our Website and Services are accessible to individuals with disabilities in accordance with applicable federal and state accessibility standards, including those set forth under the Americans with Disabilities Act (ADA). If you experience any accessibility barriers on our Website, please contact us at [email protected] so that we can address your concerns.

20. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you wish to exercise any rights available to you under applicable law, please do not hesitate to contact us using the information below:

We aim to respond to all inquiries within five (5) business days. For urgent matters related to your order, we encourage you to contact us as soon as possible via email so that we may assist you in a timely manner.